Shipping Information

Holiday Shipping

We highly encourage ordering early! Most orders placed with ground shipping will ship on the next business day. Due to high volumes during the peak holiday season, delays outside of our control with shipping providers, including UPS & USPS, may occur. *Please note: we cannot guarantee delivery times - please place your orders early to ensure your gifts arrive on time!

Hanukkah

Shipping Type Order By Arrives By*
Standard Ground Friday, December 8, 12pm EST Friday, December 16
3 Day Tuesday, December 12, 12pm EST Friday, December 16
2 Day Wednesday, December 13, 12pm EST Friday, December 16

Christmas

Shipping Type Order By Arrives By*
Standard Ground Friday, December 15, 12pm EST Friday, December 23
3 Day Tuesday, December 19, 12pm EST Friday, December 23
2 Day Wednesday, December 20, 12pm EST Friday, December 23

Holiday Hours

Thanksgiving: Our offices will be closed Thursday, 11/24 - Friday, 11/25. Orders placed between 12pm EST Wednesday, 11/23 - Saturday, 11/26 will ship on Saturday, 11/26. 

Christmas: Our offices will be closed Friday, 12/23 - Tuesday, December 27. Orders placed between 12pm EST Thursday, 12/22 - Tuesday, December 27 will ship on Wednesday, 12/28. 

New Year's: Our offices will be closed Thursday, 12/29 - Tuesday, January 3. Orders placed between 12pm EST Thursday, 12/29 - Tuesday, January 3 will ship on Wednesday, 1/4/23. 

Shipping Fees

Orders over $75 shipping within the contiguous United States are eligible for FREE standard shipping. Orders under $75 will be charged a flat-rate $5.95 shipping fee in the United States. Please Note: Order total is based on total after discounts (including points redemptions) have been applied.

Free Shipping offer does not apply to Alaska or Hawaii. Shipping rates to Alaska or Hawaii will be charged based on the order value.

Local Pick Up

Our main office and warehouse are located in Skaneateles, NY. If your zip code is near our facility, a curbside pick up option will show up on the check-out page. There is no shipping charge to pick up an order.

Delivery Times

Orders are processed Monday through Friday and ship from several fulfillment centers throughout the U.S. Orders placed before 12:00pm EST typically ship the same business day (outside of peak holiday periods).

We use several carriers including FedEx, UPS, and USPS to ship your order to you the fastest and most cost-effective way possible. Shipping times can vary by shipping carrier and we do recommend placing your orders for any special occasion well in advance to be certain it arrives in time for the big day!

Split Shipments

We do our best to fulfill your order in full from one distribution location. Some orders that are not able to be fulfilled from one location are split and shipped separately. As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.

International Shipping

We currently only ship within the United States, Canada and APO addresses. Orders shipped to international APO addresses for the U.S. Military could take up to 6 weeks to reach their destination depending on the location.