Frequently Asked Questions
What type of guarantee do you offer?
We offer a 100% satisfaction guarantee on all products. If for any reason you find a product unsatisfactory, it can be returned or exchanged. We appreciate the opportunity to make you a supremely satisfied HABA consumer!
How do I place an order?
Easy. You may either create a new account, log into an existing account, or check out as a guest member. We also offer the option to log into HABAUSA.com through your Facebook account. Once logged in, you may begin shopping. Identify an item you are interested in and then simply click on the "Add to Cart" button. You can add other items to your cart using the same process. When you are ready to checkout, click on the "shopping cart” in the upper right hand corner of the website for instructions that will walk you through the process to complete your order. Once finished, you will receive an order confirmation number that is your actual order number!
What payment methods do you accept?
For your convenience, we accept MasterCard, Visa, Discover, American Express and PayPal.
How do I use promo codes?
At the time you review your shopping cart, you will have the opportunity to enter your promo code.
What shipping options do you offer?
We offer Free Standard Shipping on all orders over $25! Orders under that amount will be charged a flat rate of $5.95 for standard shipping. The shipping times vary depending on the destination. We ship out of Skaneateles, NY. At the time you enter your shipping information at checkout, you will have the option to choose expedited shipping at an additional charge, which is calculated based on the weight of the item and your zip code.
How quickly do you ship orders?
We understand that you want your orders to arrive at your doorstep quickly, so we do our best to ship within 24 hours of receiving your order. If you request expedited shipping and your order is received into our system before 12 noon EST, your order will ship that same day.
Do you ship to APO addresses?
We admire and respect our military service men and service women, so of course we will ship to APO addresses. Please be aware that we cannot offer tracking on orders to APO addresses.
Do you ship internationally?
Unfortunately we do not ship outside of the United States. HABA and its family of brands are available worldwide through exclusive distributors in each country. We retain rights to ship to USA addresses only. Check out This Page for international distributors.
Do you ship to Canada?
HABA USA does not ship to Canada. However, we do have retailers in Canada that carry HABA and our family of brands. Please visit our store locator to find a store near you or a Canadian retailer that will ship to a Canadian address.
Do you accept Canadian billing addresses?
YES! We accept Canadian billing addresses, but your order must be shipping to a US address.
What is your holiday shipping schedule?
Our last day to ship before Christmas is December 23, 2016 at 12:00pm EST. Any order received after this time will be shipped when we resume order fulfillment on Tuesday, January 3, 2017.
If you need your order in time for Christmas, please consider its destination before placing your order. We ship out of NY, so orders going to California can take up to a week to reach the recipient. Refer to our shipping policy page for more information.
How do I track my order?
If you have a login to your HABA USA account, you can simply login and review all of your order information, including tracking.
If you place your order as a guest, an email will automatically be sent to you with the tracking information. Some email carriers will direct these emails to your spam folder. To prevent this from happening, please add firstname.lastname@example.org to your address book.
What is your return policy?
HABA accepts returns, however they must be in new, unused condition, in the original packaging with all tags attached. We will gladly credit your original credit card or PayPal account for items returned in new, unused condition. Any item returned that is not in unused condition will be subject to a re-stocking fee. Read our full return policy, including detailed return instructions [here].
HABA offers exchanges on items purchased from HABAusa.com only. Please print, complete and include this form with your return. Return Form (Adobe PDF)
Did HABA USA make a mistake?
If you receive an incorrect shipment, a shipment that is not yours, or a shipment that is damaged or incomplete, please contact us Monday-Friday, between the hours of 9am and 5pm EST, so that we can resolve the issue. Our customer service line is: 1-800-468-6873 or you can email email@example.com
Can I refuse a shipment?
If you refuse a shipment from the shipping carrier, you will be responsible for all shipping costs associated with returning the package.
How can I change my order after it has been placed?
In the event that you want to make changes to your order, please call and we can help you update your order.
May I cancel my order?
If you would like to cancel your order, please call us within 12 hours of placing your order. If your order has not been shipped, we will cancel your order and refund your method of payment. If it has been shipped, you have the option to refuse the package and it will be returned to HABA. Once we receive your returned package, we will refund your method of payment. If you are not able to refuse the package but want to cancel the order, you are responsible for any return costs.
Returns & Cancellations
If you are not 100% satisfied with your products, please let us know!
- HABA only accepts items being returned that were purchased on HABAUSA.com. Items must be in new, unused condition, in the original packaging with all the tags attached.
- Complete the form that is located conveniently on the reverse of the packing slip included in your package. You may also access the form here (pdf). Print out the form, complete it, and include the form with your returned item(s).
- Please write your order number next to the return shipping label on the outside of the box.
- Please mail your return to:
4407 Jordan Rd.
Skaneateles, NY 13152
- If we receive the return item and the packaging is damaged or missing any labels, instructions, or any pieces, a 25% restocking fee will be debited from the return total.
- HABA offers exchanges only on items purchased from HABAUSA.com. Please follow the return process outlined above. Upon receipt of your item, a store credit will be issued to you via email noting the amount to which you are entitled. Only items with a valid HABA USA order number will be accepted for store credit. If you received the item as a gift and do not know the order number, yet know who purchased the item, feel free to call us and we will be happy to provide you with the order number for the return form.
- Customers are responsible for all return shipping costs unless the items were shipped to you in error or if the products are defective and/or damaged.
- If you receive an incorrect shipment, a shipment that is not yours, or a shipment that is defective/damaged or incomplete, please contact us immediately so we can resolve the issue. Please call customer service at 800-468-6873 and request that your item be picked up.
- If you refuse a shipment from the shipping carrier, you will be responsible for all shipping costs associated with returning the package.
For questions or comments please feel free to email: firstname.lastname@example.org
Do you accept game or product ideas?
YES! If you are a game inventor or have a game idea click here (PDF) for our game submission guide. Please note that all games/toy ideas are submitted to the HABA parent company in Germany. The HABA USA division does not make these decisions.